Shipping & Return Policy

We are committed to delivering your order safely and efficiently. Because many of our products are oversized, fragile, or custom-made, shipping times and methods may vary.

Order Processing

• In-stock items are typically processed within 1–3 business days.
• Custom orders, special-order products, and made-to-order items may require additional production time. Estimated lead times will be provided at the time of purchase.
• Orders are processed Monday through Friday, excluding holidays.

Shipping Methods

Depending on the size and weight of your order, shipments may be delivered by:

• Standard parcel carriers (UPS, FedEx, USPS)
• LTL freight carriers for large or heavy items
• Local delivery (when available)

Shipping methods are selected based on the safest and most efficient option for your order.

Shipping Rates

Shipping charges are calculated during checkout based on:

• Product size and weight
• Delivery destination
• Shipping method selected

Free shipping promotions, if offered, apply only to qualifying products and locations.

Delivery Times

Estimated delivery times begin after your order has been processed.

Typical transit times:

• Standard Parcel: 2–7 business days
• Freight Deliveries: 3–10 business days
• Custom Orders: Delivery schedules vary based on production and carrier availability.

Delivery times are estimates and are not guaranteed.

Freight Deliveries

Large items such as cabinets, countertops, flooring, vanities, and oversized sinks may ship via freight carrier.

Customers are responsible for:

• Ensuring someone is available to receive the shipment.
• Providing reasonable access for delivery.
• Inspecting all products before signing the delivery receipt.

Inspect Your Shipment

Please inspect your order immediately upon delivery.

If you notice:

• Visible damage
• Missing items
• Incorrect products

Please note the issue on the carrier’s delivery receipt and contact Floor Cabinetry within 48 hours of delivery. Photos of the damage may be required to process a claim.

Shipping Delays

While we work hard to meet estimated delivery dates, delays may occur due to:

• Weather conditions
• Carrier delays
• Supply chain disruptions
• Manufacturer production schedules
• Holidays or peak shipping seasons

Floor Cabinetry is not responsible for delays caused by shipping carriers or events beyond our control.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Additional shipping charges may apply if:

• An address is incorrect
• Delivery must be rescheduled
• A shipment is returned due to an incorrect address

Delivery Refusal

If a shipment is refused without prior authorization, customers may be responsible for:

• Original shipping charges
• Return freight charges
• Restocking fees, where applicable

Returns

We want every customer to feel confident about their purchase. To give you peace of mind, we have a Floor Cabinetry Return Policy in place. If you are not completely satisfied, you may return eligible items within 30 days of delivery according to our Floor Cabinetry Return Policy.

Return Window

We accept eligible returns within 30 days of delivery. Items must be unused, uninstalled, and returned in their original condition and original packaging. To request a return, please contact Floor Cabinetry before sending the product back.

Return Eligibility

To qualify for a return under our Floor Cabinetry Return Policy, please make sure:

• The item remains unused and in original condition.
• You return the item in its original packaging with all hardware, manuals, and components included.
• You provide proof of purchase.
• The support team approves the request before shipment.

Return Process

To start a return, contact our customer service team with your order number and the reason for the return. Our Floor Cabinetry Return Policy ensures a straightforward process for each customer.

After approval, we will send detailed return instructions.

Please do not ship items back without authorization, as we may refuse unauthorized returns.

Return Shipping

We provides free standard shipping within the continental United States on qualifying orders.

Customers must pay return shipping costs unless we shipped the wrong product or the item arrived defective.

We strongly recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee responsibility for packages lost or damaged during transit.

Restocking Fee

We may apply a 10% restocking fee to non-defective returns to cover inspection, handling, and repackaging expenses governed by our Floor Cabinetry Return Policy.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If your item arrives damaged, defective, or incorrect:

• Contact us within 48 hours of delivery.
• Send photographs of the product, packaging, and shipping label.
• Our team will arrange a replacement, exchange, or refund at no additional cost.

Non-Returnable Items

We cannot accept returns for:

• Custom or special-order products
• Clearance or final-sale items
• Installed or altered products
• Products not returned in original condition
• Products missing original packaging or components

Refunds

After we receive and inspect your return, we will notify you about the approval status.

Once approved, we will issue refunds to the original payment method within 2–5 business days. Additionally, our Floor Cabinetry Return Policy guides all refunds and associated processes.

Please note:

• Original shipping charges are non-refundable.
• Expedited shipping fees are non-refundable.
• Return shipping costs are non-refundable.

Order Cancellations

Orders canceled before shipment qualify for a full refund.

If you cancel an order after shipment, we may treat the request as a return. Return shipping charges and restocking fees may apply.

Contact Us

For return requests or questions about your order, please contact our customer support team:

Customer Support
Email: sales@floorcabinetry.com